FAQ

Frequently Asked Questions

Questions, answered

Twenty-four mini squishies, one behind each of the twenty-four numbered doors. Each one is around an inch and a half across, dressed for the season with a Santa hat, antlers, a scarf or a sprig of holly. The assortment varies from box to box, so no two calendars are quite the same.

Door one opens on the 1st of December and door twenty-four on Christmas Eve. Start late and you can open two a day to catch up — which children enjoy rather more than they should.

The squishies are soft TPR and the box is printed card. Recommended for ages 4 and up. Not suitable for children under three — the squishies are small enough to be a choking hazard.

Most orders ship within 24 hours and a tracking number is emailed the moment the box leaves. Delivery typically takes 7–14 business days depending on where you are.

Order by November 15 to have your calendar in hand before the countdown starts on December 1st. We'd suggest sooner — this season's run is limited and we can't restock once it's gone.

Yes. Every surprise is already sealed behind its door — no assembly, no setup. Hand it over exactly as it arrives.

Email us at hello@puffmas.com with a photo and we'll put it right — replacement or refund, whichever you prefer. No need to send anything back.

Yes — 30 days. If it isn't right, tell us and we'll refund you.