Refund Policy

30-Day Money-Back Guarantee

We want you to love your Puffmas Calendar. If you're not happy with it, you have 30 days from the delivery date to request a refund.

Eligibility

To be eligible, your item must be in the condition you received it. Because our calendars are a dated seasonal product, we cannot accept returns of opened calendars after December 1st unless the item arrived damaged or faulty.

How to request a refund

Email us at [hello@puffmas.com] with your order number and the reason for your request. We'll respond within 2 business days with next steps.

Damaged or incorrect items

If your calendar arrives damaged, or a door is empty or missing its contents, email us a photo at [hello@puffmas.com]. We'll send a replacement or issue a full refund — your choice. You will not need to return the item.

Return shipping

For standard returns, the customer is responsible for return shipping costs. For damaged, faulty or incorrect items, we cover all costs.

Processing

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the return or approving your claim. Your bank may take additional time to post the funds.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet shipped. Email us as soon as possible.

Non-refundable

Gift cards and discounted final-sale items are not eligible for refund.